Skip to content
Sign in

Refund and Cancellation Policy

Updated:

This policy covers purchases of test series on CodeOrbit Learn (learn.codeorbitapp.com). A test series is a digital product: your tests unlock immediately after a successful payment.

Cancellation

Purchases are one-time payments with no subscription or auto-renewal, so there is nothing to cancel. Your access simply ends when the access period shown at purchase is over.

When you can get a refund

  • Within 7 days of purchase, if you have not started any premium test in that series: full refund, no questions asked.
  • You were charged twice for the same series: the extra payment is refunded in full.
  • Money was deducted but the series did not unlock, and we cannot fix it within 2 working days of your email: full refund.
  • A technical problem on our side stops you from taking the tests and we cannot fix it within 7 days: full refund.

When a refund is not available

  • After you have started a premium test in the series.
  • More than 7 days after purchase, except for the payment problems listed above.
  • Because an exam was postponed or its pattern changed: we update the tests to match the official notification instead.

How to ask for a refund

Email support@codeorbitapp.com from the address you signed up with. Include the Razorpay payment ID (it starts with “pay_” and is in Razorpay’s receipt email) and the reason. We reply within 2 working days.

How refunds are paid

Approved refunds go back to the original payment method (card, UPI, net banking or wallet) through Razorpay within 5–7 working days. Your bank may take a few more days to show it. Once a refund is made, access to that series ends.

If a payment failed but money was deducted, it is usually reversed by your bank automatically within 5–7 working days. If it is not, email us with the payment ID.